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4.4. Voicemail

Overview

One of the first things you'll want to do regarding the phones is to set up your voicemail.  The three biggest items you'll care about are:

• Personal Identification Number (PIN) (Press 9, 7, 0) — The password for your voicemail.
• Greeting (Press 9, 8, 0) — This is the message people hear when they are passed through to your voicemail.  "You've reached Joe Schmoe in the Widgets department.  Please leave a message and I'll try not to ignore you."
• Self Identification message (Press 9, 5, 0) — Your name.  "Joe Schmoe".  Your extention will not be in the dial-by-name directory until you record this!

Voicemail Tree

To check your voicemail, press the Message button on your phone or dial extension 9998.

You will be prompted to enter your PIN followed by # (pound). The initial options you are presented with are the following:

• Press * to play your messages.
• Press 9 to go to options.
• Press # (pound) to exit.

When you press 9 for options, the following options will be announced by the voicemail system. Press the respective numbers to change and update these features:

• Press * to play your messages.
• Pressing 1 allows you to change your profile status. 
  • Press 1 for Available
  • Press 2 for Away
  • Press 3 for Out of office
  • Press 4 for Custom profile 1 (Lunch)
  • Press 5 for Custom profile 2 (Out of Office)
• Pressing 3 allows you to Press a number.
  • Won’t work.  We forbid it (for security reasons).  Doubt me?  Try it.
• Pressing 4 allows you to delete all read messages.
  • Press * to delete all
  • Press # to cancel
• Pressing 5 allows you change your self-identification message.
  • Press 0 to record a new message
  • Press 1 to delete your existing message
  • Press 2 to check your current message
  • Press # to exit
• Pressing 6 allows you to play mailbox information.
  • No additional options
• Pressing 7 allows you change your voicemail PIN number.
  • Enter your new PIN and press #
    • Press * to save
    • Press # to cancel
• Pressing 8 allows you to change your greeting message.
  • Press 0 record and press # when finished speaking
    • Press 0 to save the message you just recorded
    • Press 1 to record again
    • Press 2 to review the message you just recorded
    • Press # to exit
  • Press 1 to restore standard greeting
  • Press 2 to check your current greeting
  • Press # to exit
• Pressing 9 allows you to restart the voice menu prompts.

Knowledge Tags

phone  /  voicemail  /  3cx  /