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4.3. Yealink T46 - Corporate

Everyone’s desk phone is a Yealink T46, similar to the one pictured below.  Unless you’re a receptionist that is; when it comes to phones they’re better than you.  Don’t take it personally.  The phone will idle in a screen saver mode, displaying the time and date as well as missed calls and voicemails (should you have some).

 

You can get off of the screen saver by lifting the handset or pressing any button.  If you press a number, it’ll add that digit to the dialer interface immediately.  I like hitting the OK or X (cancel) buttons.  This will bring you to the main screen, as shown below.  I’ve also noted some important features that we’ll cover below the picture. 

1. Handset – You jabber into this to communicate words and things.  Will not transmit body language.
2. DSS Keys – Programmable keys
   1. The first two are your line.  When you pick up the handset, line 1 will light up.  If you are on a call and have an incoming call, line 2 will light up allowing you to put line 1 on hold to answer line 2.
   2. SP 1 and SP 2 are shared parking.  The button itself will be green if available (as shown) and red if a call is parked.  To park a call, you simply press the button, turning it from green to red.  To un-park, you simply press the button, turning it from red to green.  So when Janice says you have a call parked on line 1, sprint to a nearby phone and press the SP 1 button.  Then jabber.
   3. On the right side, you’ll see Paging buttons.  To page, simply pick up the handset and press the associated button.  Once the timer starts (takes a brief moment), your call is connected and you can begin jabbering.  The two buttons area.
      1. Page All – Pages phones and PA (overhead Public Address speakers)
      2. Page PA – Pages only the PA
      3. Note that certain phones are excluded from paging (conference rooms for instance)
   4. There are a number of empty keys.  If you would like any key programmed to speed dial a number, simply put in a help desk ticket and we’ll happily program them.  (I said happily, you two!)  We can program up to about 27 speed dials, so you’re not limited to just the empty spots you see.
3. Soft Keys – Keys that change function depending on the current screen you’re in.  On the home screen, you have:
   1. History – Deep dive into your call history
   2. 3CX Pbook – View all the visible extensions in the organization.
   3. DND – Do Not Disturb.  You can press this so that calls go straight to voicemail and you won’t hear phone pages.  A symbol will be displayed on the screen when active.
   4. Menu – The area of the phone that you can mess up your settings.  Proceed at your own risk.  Or not at all is fine, too.
4. Navigation controls – Used to navigate through menus.  OK will confirm and X will cancel or go back.
5. Voicemail button – Dials your voicemail.  You will receive an email with your PIN.  If you forget your PIN, throw in a Help Desk ticket and we will be happy to assist.  (I want to hear giggling, boys!!!!)  You will want to set up your greeting right away.
6. Speakerphone – Jabber hands-free.  Active if lit green.
7. Volume Control – Controls how much loud there is.
   1. If you are not in a call, adjusts your ringtone volume
   2. If you have the handset off the hook, adjusts the handset volume
   3. If you are on speakerphone, adjusts the room temperature.  Nah, just seeing if you fell asleep.  It adjusts the speakerphone volume in this instance.
8. Number keys – I didn’t label these, because if you’ve made it this far I assume you know what numbers are.  After dialing a number, hit Send or lift the handset to initiate the call.
   

 

Here's a close up of the screen.  And my right ear, because we ALL wanted to see that.  My phone looks a little dirty, but I didn’t remove the screen protector.  Yours will look better.  If you’re nice to us.  Lookin’ at you, King.

 

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