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4.1. Introduction

Our new, combined phone system is powered by 3CX.  Most of the phones you will use are Yealink branded.  Every one of GIWM's locations is on the same phone system.  This allows us to treat each location as if they were in the same building, leveraging the use of extensions to keep calls completely internal rather than paying the phone company to call between locations.  It also means that if you get a call that should be transferred to another person or location within GIWM — you can transfer them!

Some key changes

• You do not dial 9 to get an outside line.  Just call the number.
• You do not need to dial the area code for numbers in your area code.  If you're in 231 and the number you're calling is in 231, there's no need to prepend the phone number with 231.
• Every phone has a phonebook!  Hit the button for 3CX PBook and hit OK to view it.  You can even search it.
• For those of you (stores) who put people on hold with the old system and could pick it up on any phone, read up on Shared Parking!  It's the same thing with its true name.

If you have ideas on what we can add here to help others, please feel free to let us know.